Privacy Policy

  • The company

    The use of this website is subject to this Privacy Policy, and the user must reread the respective terms with each new use in order to verify that he agrees with the foregoing.


    At Neptune Ring. S.A., holder of Mellmak, we recognize the importance of protecting your personal data. We work based on trust and transparency, so the privacy and security of the data you entrust to us are a priority for us. If you want to make your purchase in our online store, you must accept our privacy policy.


    We will always be committed to protecting this information, and we take our responsibilities with regard to the protection of your personal data with great seriousness and commitment. NEPTUNE RING S.A., headquartered in UrbanizaÁ„o de Ru„es, Lote 1, 4700-565 Mire de Tib„es (Braga), Portugal, the company responsible for the file, undertakes to maintain the confidentiality of the user's personal data and to ensure the exercise of the right of access, rectification, cancellation and opposition by sending a letter to the above address.


    Whenever you have any questions about the use we make of your personal data, we will be available to help you through our Customer Service or by email suporte@mellmak.com.

  • Data collection and processing

    We want you to feel confident in us and that your personal data is safe.


    The personal data collected and processed by NEPTUNE RING S.A. they are only those that you voluntarily, expressly and unequivocally put in the forms on this website.


    The personal data collected are: name, gender, date of birth, email, mobile phone, address, NIF.


    With the entry into force of the new European Union General Data Protection Regulation (EU 2016/679), we have developed a set of measures aimed at protecting your data and have updated our privacy policy.


    For organizational purposes and in order to be able to offer you the best possible service, Neptune Ring S.A. works together with some entities external to its organization that will process the personal data of users of this website. This data sharing is strictly due to the performance of services provided by Neptune Ring S.A., including the sale of products.


    These external entities include carriers, digital technology and service providers, and digital marketing platforms. The aforementioned external entities were chosen by Neptune Ring S.A. due to their experience in data processing, the guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to the processing of personal data.


    These external entities will always act in accordance with the instructions provided by Neptune Ring S.A. and only for the strictly necessary purposes of its function.


    Your personal data will be shared with these entities for the purpose of:

    • provision of electronic payment services via credit/debit cards;
    • processing of product sales;
    • packaging and transport of products;
    • solving problems related to the sale of products;
    • receipt of payments for the purchase of products;
    • processing customer product returns.


    In the case of providing us with personal data of third parties, the user will be responsible for informing them and obtaining their consent for the aforementioned purposes. In the event that you have purchased a product or shopping voucher, the personal data provided by third parties will only be used to: (a) Manage the delivery or check receipt of goods, and (b) respond to requests you make to us.


    The User (you) guarantees that the personal data provided is true and accurate, and undertakes to notify any changes to them. Any loss or damage caused to this website or to the person responsible for the website or to third parties resulting from incorrect, inaccurate or incomplete information in the registration forms will be the sole responsibility of the User.


    On this website we use cookies. Cookies, which are small text files with information about your navigation on this website and whose main objective is to improve your experience on the web. The help feature on most browsers tells you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, and how to remove cookies. You can also disable or delete similar data used by browser add-ons, such as Flash Cookies, by changing the add-on settings or visiting the manufacturer's website.

  • Retention and processing period

    Your data is kept by Mellmak for the purposes described here for the time necessary for the aforementioned purposes, except if the personal data in question is necessary to prove compliance with obligations, while the period of limitation of corresponding rights has not elapsed, or if there is a longer period of retention of data imposed by law.


    By requesting that we withdraw your consent, you will stop receiving communications from us and your data will no longer be used.

  • Your rights

    To exercise your right of access, rectification, deletion, forgetting or blocking of your personal data, you can send a written communication to the following email address: suporte@mellmak.com or by letter addressed to NEPTUNE RING S.A., headquartered in UrbanizaÁ„o de Ru„es, Lote 1, 4700-565 Mire de Tib„es (Braga).


    If you want to stop receiving direct marketing communications, you can at any time exercise your right to object to the processing of your personal data, by managing the consents available in your Customer Area of the online store. You can also do so by sending an email message to suporte@mellmak.com or by letter addressed to NEPTUNE RING S.A., headquartered in UrbanizaÁ„o de Ru„es, Lote 1, 4700-565 Mire de Tib„es ( Braga).


    Whenever you have any questions about the use we make of your personal data, we will be available to help you through our Customer Service or by email suporte@mellmak.com.