Terms and Conditions

Terms and conditions

  • 1. Introduction

    This document governs the terms and conditions of use of this website and the agreement that is made between Mellmak / Seller / us / our and you (the user).

    These Terms enshrine the rights and obligations of all users and Mellmak in relation to the goods/services made available on this website or any other website to which there is a hyperlink/link (Mellmak Services).

    Before you press the "CONFIRM ORDER" button at the end of the ordering process, you should read these terms carefully. If you do not agree to these Terms in their entirety, you should refrain from placing any order.

    These Terms are subject to change, so please read them before placing an order.

    If you have any questions about these Terms, please contact us using our website or our email form.

    Neptune Ring S.A. operates under the brand name MELLMAK and is a Portuguese company registered under the number 514207280 with its head office at Parque Industrial de Ruães, lote 1- Mire de Tibães, Braga Portugal.

    Our VAT number is PT 514207280.

    Neptune Ring S.A. is an official reseller of the brands it represents and that can be consulted here.

  • 2. Use of this Site

    These Terms are the only conditions applicable to the use of this website and supersede any other conditions unless expressly agreed by us in writing in advance. These Terms are important to both of us because they are intended to protect your rights as a customer and our rights as a business and are intended to establish a legally binding agreement between us.

    By placing an order, you confirm that you have read these Terms and accept them without reservation.

    You accept that:

    • You may only use this website to make legitimate enquiries or orders.
    • You will not place speculative, false or fraudulent orders. If we have reasonable grounds to believe that an order is of such a nature we reserve the right to cancel the order and inform the appropriate authorities.
    • You are obliged to provide a correct and complete email address, postal or other contact details and you agree that we may contact you using those details should we deem it necessary.
    • If you do not provide the Seller with all information that the Seller considers necessary, it may not be possible to complete your order.

    By placing an order through this website, you declare that you are over 18 years of age and that you have the legal capacity to enter into contracts.

  • 3. Our Contract with You

    The information contained in these Terms does not constitute an offer to sell but merely an invitation to negotiate. No contract in relation to any of the above products will be made between you and us until your order has been accepted by us (whether or not your account has been debited). If your order is not accepted after any debit has been made from your account, the full amount will be refunded to you.

    To place an order, follow the online purchasing process and click on "CONFIRM ORDER".

    You will then receive an email confirming that your order has been received by us (the "Order Confirmation"). Please note that this does not mean that your order has been accepted. The order is only an offer to buy one or more of our products.

    All orders are subject to acceptance by Seller, which will always be confirmed by sending us an email notifying us that the product(s) have been dispatched -Shipping Confirmation.

    The contract of sale and purchase between us and you (Contract) will only be formalised when we send you the Order Confirmation. The Contract will relate only to those products mentioned in the Order Confirmation. We are under no obligation to supply any other products that may be included in your order until we have received another Order Confirmation.

  • 4. Product Availability

    Any product order is subject to availability, and the Customer will be informed by email.

    If you are not interested in ordering alternative products, any monies paid by you will be refunded to you.

  • 5. Order Refusal

    The Seller will not be responsible, before the user or any third party, for the withdrawal of any product that appears on this website, for the alteration or deletion of any materials or contents of this website, nor for the refusal to complete the processing or to accept any order that has been purpose of sending an Order Confirmation.
  • 6. Your right to cancel the Contract – “Cooling Off”

    If you contract as a consumer, you may freely terminate the Contract within 15 days from the date of delivery of the products. In this case, you will be refunded the full price paid for the products as set out in the Returns Policy (see clause 12 below).

    Please see the Return Policy for how to return the products.

    You will only be entitled to cancel the Contract if you return the products in the same condition in which you received them. You must return the product to us with all instructions, documents and packaging materials. If the product is damaged, not in the condition in which you received it, or shows signs of use other than the opening of the packaging, we will not refund you.

    Please take due care in handling the product(s) while in your possession and keep the original boxes, instructions, documents and other packaging materials for later return and collection. More detailed information on the right to withdraw from the contract and explanations regarding the exercise of this right are set out in clause 12 of these Terms.

    This provision is without prejudice to any statutory rights.

  • 7. Delivery

    Provided that the ordered items are available (see clause 4 above), we will use our best endeavours to ensure that, other than in exceptional circumstances, goods covered by a Order Confirmation are delivered to you by the date specified in the Order Confirmation or, if no date is specified, within 15 days of the date of the Order Acknowledgement.

    Possible reasons for delay include:

    • Specialised products;
    • Updated circumstances;
    • Delivery area.

    If, for any reason, we are unable to deliver to you on the due date, you will have the option to either keep your order with an extension of the delivery period or cancel it with a full refund. Please note that we do not deliver on Saturdays or Sundays in either case.

    For the purposes of these Terms, a "delivery" or a product is considered "delivered" when the delivery receipt is signed at the agreed address.

  • 8. Undeliverable Products

    If the Seller is unable to deliver after 1 attempt, he will endeavor to find a safe place to leave the product ordered. A note will be left explaining where the product is located and how the respective order can be picked up.

    In case of delivery at pickup points, the order will remain at these points for 10 days, after this period the order will be returned to Mellmak who will try to contact the buyer. The buyer will be responsible for the costs of this reshipment.

  • 9. Risks and Title

    From the moment of delivery, the risks relating to the supplied product shall be borne by the user.

    Ownership of the supplied products will only pass to the user when the Seller has received full payment of the sums due for supplying the product, including delivery costs, or after delivery, whichever is later.

  • 10. Price and Payment

    Except in cases of obvious error, the price of the products will be what is indicated at all times on our website. Whilst the Seller endeavors to ensure that all prices shown on the website are correct, errors may occur. If the Seller finds that the price of a product included in an order is wrong, it will inform the user as soon as possible, giving the user the choice between reconfirming the order at the correct price or proceeding with its cancellation. If it is impossible to contact the user, the order will be canceled and the user will be fully refunded the price of the products, if he has already paid for them.

    The Seller will have no obligation to supply any product at an incorrect price (if lower), even if a Shipping Confirmation has already been issued, if the error is notorious, unambiguous and should have been identified by the user under reasonable circumstances.

    The prices indicated on this website include VAT (when applicable), but do not include delivery costs, which will be added to the final price.

    We reserve the right to refuse large orders or large amounts. All available prices and quantities are subject to change at any time but, with the exception of the above, such change will not affect orders for which a Shipping Confirmation has already been issued.

    When the user has completed his purchases, all the products he intends to purchase will be placed in his basket and the next step will be the checkout process and payment.

    For this purpose you should:

    Press the VIEW CART button at the top of the page.

    • Press the IR TO CHECKOUT key;
    • Fill in or confirm data relating to your contacts, your order, billing address, shipping address, transport and payment method;
    • Press the CONFIRM ORDER button;
    • Proceed to payment.

    Only payment secures stock

    You can pay with Visa/ Mastercard, MBWay, Multibanco ref. or through a Paypal account. When selecting the Paypal payment method, when finalizing your order, the extra cost associated with this payment method will appear.

    The Seller uses PayPal Business Services and the company HI-MEDIA PORTE MONNAIE ELECTRONIQUE SA to process all its payments. Consult the websites of the companies to learn more about the services: https://www.hipay.com || https://www.paypal.com.

    When making the payment, the user is confirming that he is the holder of the card or PayPal account. The authorized amount will be debited at that time.

    Credit cards are subject to verification of validation and authorization by the issuers, but if the card issuer does not authorize the payment, the Seller will not be responsible for any delay or non-delivery and may not enter into the Contract with the user. Mellmak is not responsible for any extra fees charged by the bank to the buyer.

  • 11. VAT

    In accordance with current rules and regulations, purchases made through this website are, where applicable, subject to Value Added Tax (VAT).

    Retail prices, whether for an individual customer or a company, include where applicable Value Added Tax (VAT).

  • 12. Return Policy

    We do not accept exchanges/returns of personal items (e.g.: underwear and perfumery).

    General rule for returns

    If you wish to return a product you must do so by entering your customer area and select the order containing the item and indicate that you wish to return it and for what reason.

    You must also indicate the desired mode of reimbursement, if a Mellmak shopping voucher or the reimbursement of the amount (in this case you must indicate the IBAN or IBIB). You can only choose one of the methods with the conditions inherent to each one and never use parts of both.

    If the order was made as a guest this procedure should be carried out using the link that was sent to you by email.

    The user must return the product in the same package used for the first delivery. Where possible, you should accompany the product to be returned with all original boxes, instructions/documents and packing materials. We will inspect the returned product.

    Any product that has been damaged, is not in the same condition as when you received it or shows signs of use other than simply opening the packaging will not be eligible for a refund.

    You can only make one return/exchange request per order. Once an order has been made and finalised, it is not possible to request a new order for another item from the same process/order.

    In case of returns by defect, these must be previously checked and confirmed. You must contact Customer Service by the usual means.

    Return of goods due to cancellation

    You have up to 15 days after the date of delivery of the products to return them, without any justification being required (except in the case of products made to your specification or custom-made products).

    Returns of faulty products

    If, upon delivery, you believe that the product supplied to you is not in conformity with the Contract, you should access your customer area, select the order containing the item and indicate the item to be returned and its cause.

    We will inspect the returned product and inform you of your right to a replacement or refund (if any) via email within a reasonable period of time.

    We will usually provide a refund or replacement as soon as possible and in any event within 30 days of confirmation by email that you are entitled to a refund or replacement of the defective product.

    Products returned by you because of a defect, if confirmed to be defective, will be refunded the full amount paid. The refund of any amount paid will always be made via the payment method used to purchase the product.

    If the defect is approved: From the moment we communicate that the defect has been accepted, you have 14 days to send us the item.

    Advice for a more efficient service

    Items must be returned within 15 days, in perfect condition.

    They must be returned inside the transparent plastic packaging (do not separate lots or pieces).

    Returned items must be accompanied by a duplicate of the invoice receipt which must always be sent inside the packaging.

    Verify that your products follow these rules:

    • The product cannot have been used, washed or damaged;
    • The original labels of the article have not been removed;
    • The product must be in its original packaging;
    • Only returns made within 15 days after the delivery date will be accepted. Separate returns of the same order will not be accepted;
    • The above conditions must be respected so that Mellmak can refund the payment.

    Refunds by Bank Transfer

    The refund will be made through the same method of payment with which the purchase was made. In the case of payments made by ATM, we will request the IBAN of the bank account to which the customer wishes the refund.

    If the IBAN is not provided the refund will be made automatically through a shopping voucher, which can be used in a next purchase at Mellmak.

    Mellmak will reimburse the client with the corresponding amount within a maximum of 14 calendar days after the order has been received at our facilities.

    Conditions of exchanges/returns

    If you want an exchange, this will only be possible, for the same reference, being possible the choice of another size or another colour. Only after the reception of the article in exchange and validation of the same, the company will proceed to send the requested exchange. The use or bad state of the item to be exchanged will cancel the sending of the new item.

    These provisions are without prejudice to any rights of the user resulting directly from the law.

  • 13. Privacy Policy

    The Sales Company respects your privacy. Any and all information collected on the website will be kept confidential and will not be sold, provided or reused by third parties without your authorization.

    Any information provided to us will be treated with care and used for the sole purpose of executing your order and improving your experience on our website. – Consult Complete Privacy Policy.

  • 14. Exclusion and Limitation of Liability

    The Seller's liability for any product purchased through this website is limited exclusively to the respective purchase price.

    Nothing in these Terms shall exclude or limit the Seller's liability:

    • For death or personal injury caused by your negligence;
    • By fraud or fraudulent misinformation;
    • Regarding any matter in which the exclusion or limitation, or the attempt to exclude or limit the Seller's liability, is unlawful.

    Without prejudice to the provisions of the preceding paragraph, the Seller, to the fullest extent permitted by law and except as otherwise provided in these Terms, rejects any type of liability for indirect loss or damage, which occur as a consequential effect of the main loss or damage. , even if originated by the practice of an unlawful act, contractual or extra-contractual, including mere negligence, whether or not it was foreseeable, for example by way of:

    • loss of business;
    • loss of income or income;
    • loss of results or contracts;l
    • loss of profits;
    • loss of data;
    • management time and activity hours.

    Due to the open network nature of this website and the possibility of errors in the storage and transmission of digital information, the Seller does not guarantee the accuracy and security of the information transmitted or obtained through it, unless expressly stated otherwise.

    All product descriptions, information and materials on this website are provided on its precise terms ("as is") and without any warranty of conformity, express, implied or arising for any reason whatsoever.

    To the fullest extent permitted by law, the Seller does not assume any type of guarantee, without, however, implying the exclusion of liability that cannot be legally excluded within the scope of consumer rights.

    None of the provisions of this clause affect the legal rights of the user, as a consumer, nor does it affect his right to terminate the Contract.

  • 15. Intellectual Property

    The user acknowledges and accepts that all copyright (trademark) rights or those relating to trademarks and other intellectual property rights, relating to any and all material and content that forms part of this website, remain the property of the Seller at all times. or its licensors.

    The user is permitted to use said material only within the limits expressly authorized by the Seller or its licensors. This does not prevent the user from using this website to obtain a copy of an order or the terms of the Contract.

  • 16. Written Communications

    The applicable law requires that some of the information or communications that the Seller sends users be in writing. By making use of this website, the user accepts that the communication between him and the Seller is mainly electronic. The Seller will contact the user by email or provide information by inserting notices on this website.

    For contractual purposes, the user accepts this electronic means of communication and acknowledges that any contracts, notices, information and other communications that the Seller transmits to him electronically satisfy the legal requirement that such communications be made in writing.

    This provision does not affect any rights of the user, which result directly from the law.
  • 17. Notices

    All communications from the user to the Seller must be sent via electronic form. Without prejudice to the provisions of clause 16, the Seller may communicate with the user either by email or by post to the address given in the order.

    Any communication will be considered received when it is inserted on the website, 24 hours after sending an email, or on the third day following the date of its sending by post. To prove that a communication has been sent, in the case of postal delivery, it is sufficient to prove that the respective letter was correctly addressed, sealed and delivered to the post office and, in the case of sending by email, that the same email was sent to the address email indicated by the user.

  • 18.Assignment of Rights and Obligations

    The Contract between the Seller and the user binds the parties and their successors and assignees. You may not transfer, assign or encumber your contractual position, or by any other means dispose of the Contract or any rights or obligations arising therefrom, without the Seller's prior written consent.

    The Seller may transfer, assign or encumber its contractual position, subcontract or otherwise dispose of the Contract or any rights or obligations arising therefrom, at any time during its term. However, no transfer, assignment or encumbrance of such position, or act of disposal of the contract, may have the effect of limiting the legal rights of the user as a consumer or reducing, or limiting in any way, any guarantee provided by the Seller to the user of express or implied form.

  • 19. Events Outside our Control

    The Seller shall not be liable for failure to perform, or delay in performing, any obligation under the Contract that is due to an event beyond its reasonable control ("Force Majeure Event").

    A Force Majeure Event comprises any event, act or omission beyond the Seller's reasonable control and includes, in particular (but not exclusively), the following:

    • Strikes, lock-outs and other labor actions;
    • Civil uprising, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threatened preparations for war;
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    • Impossibility of using rail, sea, air, road or other public or private means of transport;
    • Impossibility of using public or private telecommunications networks;
    • Government laws, decrees, regulations or restrictions;
    • Any strikes, interruptions or accidents affecting relevant postal or transport services.

    The Seller's obligation to perform under any Contract will be suspended for the duration of a Force Majeure Event and will give rise to an extension of the respective term equivalent to that duration. The Seller will use reasonable efforts to bring an Event of Force Majeure to an end, or to find a solution that will allow it to fulfill its contractual obligations despite the existence of a Force Majeure Event.

  • 20. Waiver

    If the Seller, at any time during the term of the Contract, refrains from demanding the strict fulfillment of any obligation that the User derives from the Contract or these Terms, or from exercising any right or power provided therein to put an end to such non-compliance, this will not constitute a waiver of these rights and faculties and will not exempt the user from fulfilling his obligations.

    The Seller's waiver of the exercise of any right or power, in the face of a specific situation of non-compliance by the user, does not mean waiver of rights or powers in the face of a subsequent situation of default. The Seller's waiver of any right resulting from the Contract or these Terms will only be effective if it appears in a written communication sent to the user in the manner provided for in the Communications clause, where the user expressly declares that he/she waives.

  • 21. Severability

    If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  • 22. Entire Agreement

    These Terms and any document referred to therein constitute the entire agreement entered into between the parties regarding the formation of a Contract and supersede any prior agreement, understanding or arrangement, whether in writing or oral form.

    Both parties acknowledge that, when entering into the Contract, neither of them based their motivation on a statement, commitment or promise made by the other, or that could be considered implicit in anything that had been said or written in negotiations between the parties at a time prior to the conclusion of the Contract, unless the contrary results from these Terms. Neither party can take advantage of the fact that the other has produced an untrue statement, oral or in writing, prior to the conclusion of a Contract (except when such statement has been made fraudulently) and can only resort to the rules of non-compliance contract resulting from these Terms.

  • 23. Our Right to vary these Terms and Conditions

    The Seller has the right to change these Terms of Service at any time. The user is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any changes to them (and such changes being applicable to orders already placed).
  • 24. Law and Jurisdiction

    These terms and conditions are to be construed in accordance with the laws of Portugal and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the Portuguese Courts.

    The provisions of this clause do not prevail over any legal rights of the user as a consumer.

    Your comments and suggestions are always welcome. We kindly ask you to send your comments and suggestions through our contact form.

    You can send your comments and complaints through our contact channels or through the email suporte@mellmak.com

  • 26. Local Board of Mediation and Arbitration

    In case of dispute, the consumer may resort to the arbitration centers indicated below:

    Lisbon Consumer Dispute Arbitration Center

    Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court

    CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

    CNIACC - National Center for Information and Arbitration of Consumer Disputes

    Coimbra District Consumer Conflict Arbitration Center

    Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve

    Porto Consumer Information and Arbitration Center

    European Online Dispute Resolution Platform


  • 29. Footwear pictogram

  • 29. Welcomegift - Coupon conditions

    WelcomeGift conditions of use:
    • Offer value: 10% off the entire cart;
    • Does not allow promotional products;
    • Valid for 60 days after issuing the coupon.

    Limited stock campaign, subject to change in prices and conditions at Mellmak's discretion.

    • Welcome Summer up to 50% - on selected items. Valid from 14th to 20th June 2024. Cannot be combined with promotions or direct discount campaigns.
    • SALES up to 50% on items marked with "SALES" label. Valid from June 21st to 30th, 2024. Cannot be combined with season advancement.
    • Special Prices of up to 50% on the items listed, from 1st to 31st May 2024, excluding items from the New Collection. Cannot be combined with other current campaigns, valid for Portugal and Spain.

    All exchanges and all returns that result in purchasing using a discount, whether it be a promotional code or a discount voucher, are defined as the final amount invoiced with shipping costs and not the actual value of the items in the order.

    During this period, the company reserves the right to change the discounts that will be applied to each article.

    In exceptional periods of high volume of orders (period of Promotions, Sale, Black Friday, Christmas), the delivery time for your order may change, deliveries may be subject to stock availability.

    It is not applicable to orders in the process of being prepared or delivered. Final price marked on the article. We are working to get your order in as quickly as possible.

    We appreciate your understanding.